# Unqio > Unqio is a CRM for pet-waste-removal operators: every request by voicemail, text or email becomes a case with an action plan ready to approve, plus residential routes, HOA and apartment contracts, technicians and invoicing in one place, at a flat monthly price with unlimited logins and technicians. Audience: Pet-waste-removal businesses (pooper-scooper services) in the United States, from owner-operators to multi-truck companies serving homes and communities. Location: United States. Founded 2026. Contact: support@unqio.app. Last updated: 2026-10-21. ## What it does - Cases: every customer request by voicemail, text or email becomes a case with an action plan ready to approve (skip a visit, pause service, update the technician notes, send a card-update link, reply by text or email, or create a task), approved with one tap. Nothing reaches the customer until someone approves it. - Unqio on your phone: add it to the Home Screen and new cases arrive as notifications; a tap opens the case to approve. - Customers and service plans priced by number of dogs and visit frequency, with visits forecast ahead and pauses for vacations. - Route planner that orders each technician's day and builds the whole week at once, plus a live map of today. - Technician portal at a personal link on their phone (no app, no login): today's route, Navigate, Start with a running clock, a yard photo, Complete. - Customer texts the night before with an arrival window, on the way, and when the visit is done; two-way texting from a phone number included on both plans. - Invoicing from completed visits, card on file, autopay, a customer portal, QuickBooks Online sync, time clock and technician pay. - An operator website built from the business's own prices and service area, with online signup that books the first cleanup. - Professional adds the Commercial Sales Accelerator for HOA and apartment contracts (pipeline, proposals with an Accept link, outreach from your own mailbox, commission), review requests, multi-truck routing, financials and an API. - The Unqio Assistant add-on (either plan) answers the business line, makes changes from a chat after you approve them, and works on the desktop and your phone. ## Pricing (USD) - Standard: $99/month or $990/year. Everything to run a residential route. Unlimited logins and technicians. - Professional: $199/month or $1,990/year. Everything in Standard, plus the Commercial Sales Accelerator. Unlimited logins and technicians. - Trials: 14 days free without a card, or 44 days with a card on file. ## Pages - Home: https://unqio.app/ - Product tour: https://unqio.app/product - Pricing: https://unqio.app/pricing - Compare: https://unqio.app/compare - Customer reviews: https://unqio.app/testimonials - FAQ: https://unqio.app/faq - Docs: https://unqio.app/docs - Changelog: https://unqio.app/changelog - About: https://unqio.app/about - Live demo: https://unqio.app/demo ## Frequently asked questions ### How much does Unqio cost? Two flat plans: Standard at $99 per month ($990 per year) and Professional at $199 per month ($1,990 per year). Both include unlimited office logins and unlimited technicians; the price never changes when you hire. ### Does Unqio charge per user or per technician? No. Neither plan charges per person. Technicians open their route from a personal link, and office logins are unlimited on both plans. ### Is there a free trial? Yes. 14 days free with no card, or 44 days free with a card on file through Stripe (nothing is charged until the trial ends; cancel any time before). ### What is the difference between Standard and Professional? Standard runs a residential route end to end: customers, plans, cases for every request by voicemail, text or email, routing, technician portal, invoicing, autopay, time clock, supplies, phone line and imports. Professional adds the Commercial Sales Accelerator (the HOA and apartment pipeline, proposal maker, outreach campaigns and sales commission), plus review requests with AI-drafted Google replies, multi-truck routing, financial reporting, and the API, MCP server and webhooks. ### What does the Unqio Assistant cost? The assistant is the chat in every screen that reads your data, makes changes when you ask and confirms before it writes, and the same assistant on your phone, in the Unqio app. It also runs automations, takes texts from your phone and answers your business line (300 minutes a month included; past that you buy more at $20 per 100 minutes, and they don't expire). Without it, either plan can ask the desktop chat 25 questions a month, answers only. It's an add-on on either plan: free for your first 60 days, then $99 a month per workspace with unlimited users. You can turn it off in one click under Settings → Plan. ### Are there any add-on fees? One: texts beyond what the plan includes. Both plans come with a phone number and 1,500 texts a month; past that you buy more at $20 per 1,000, and bought texts do not expire. The Unqio Assistant is an optional add-on. Stripe charges its own card processing fees, and QuickBooks and Google bill you for their own products. ### Can I cancel? Monthly plans cancel any time from Settings → Plan. Annual plans run to the end of the paid year. Your data is kept for 90 days after cancellation. ### What is a case? When a customer leaves a voicemail, texts your business number or emails you asking for something, Unqio opens a case. It finds the customer's account and writes up what to do: skip a visit, pause service, send a link to update the card on file, reply by text or email, or create a task. You approve it, edit it or close it, from the dashboard or from your phone. Nothing reaches the customer until someone approves it. A thank-you or a thumbs-up opens nothing. When the number or email isn't recognized, it's sorted as a lead or spam automatically, and you can change it with one click. ### Do cases cost extra? No. Cases are in both plans: every voicemail, text or email that asks for something becomes a case. The Unqio Assistant add-on also answers calls live, and anything it can't settle on the call becomes a case too. ### Who is Unqio for? Pet-waste-removal businesses (pooper-scooper services) in the United States, from owner-operators to multi-truck companies serving homes and communities. ### Does Unqio do route optimization? Yes. The planner orders each technician's day by distance from their start depot (road distances when an OSRM server is connected), splits a day across several trucks, and builds or publishes a whole Monday-to-Sunday week at once. Technicians see their route at a link on their phone. ### Does Unqio send review requests? Yes, on Professional. After a completed visit a sampled share of customers gets a rating request by text or email inside business hours. Five-star ratings are sent to your Google review link; one to four stars go to a private feedback box first. New Google reviews get an AI-drafted reply for you to approve. ### Does Unqio handle invoicing and payments? Yes. Invoices are emailed as PDFs on your letterhead. You can bill monthly in advance, monthly in arrears or per visit, and Unqio can create and send those invoices for you. With Stripe connected, customers keep a card on file; autopay charges the card on file and retries a failed card three times. Customers also get a portal, and QuickBooks Online sync pushes invoices and pulls payments. ### How are my customers billed? You price each plan per visit and choose how the customer is billed for it: monthly in advance, monthly in arrears or per visit. Monthly in advance is the default. The customer gets one invoice at the start of the month for the month ahead, a new customer's first invoice only covers the visits left in that month, and a visit you skip comes off their next invoice as a credit. Automatic billing stays off until you turn it on under Settings → Invoices, and before you do it shows you every customer who would be billed and the amount. Autopay charges the card on file and retries a failed card three times. ### Can Unqio text my customers? Yes, from a phone number Unqio buys for your workspace (or your own Twilio account): a reminder the evening before a visit, an on-my-way text, an all-done text when the visit is finished (with a photo of the yard if one was taken), review requests and card-on-file links. Customers can text back: the message lands on their record, you get an alert, and you reply from their page. Every text names your business and honors STOP. ### Does Unqio have an API? Yes, on Professional: a REST API with per-workspace keys, a JSON-RPC agent-ops endpoint, an MCP server for Claude Desktop and Claude Code, and signed outbound webhooks for events like a won deal or a new review. ### Is there a mobile app? Technicians use a mobile web page at a personal link to clock in and out, see today's route with Navigate, Start and Complete, take a photo of the finished yard, and log supply pickups and bag reports, with nothing to install. The office uses the web app, which works on a phone or tablet. Add Unqio to your phone's Home Screen and turn on notifications under Settings → Security, and new cases and reminders arrive as Unqio notifications; one tap opens the case. Nothing to download from an app store. ### How do technicians report bags? By text. A technician on the roster texts the business number something like "5 rolls Willow Grove" or "2 headers Parkaire Crossing"; Unqio records the quantity, type, community, date and technician and texts back a confirmation. The office sees every report under Inventory → Bag Tracker, fixes a misspelled community in place, prints a one-page monthly report per community and technician, or exports the month as a CSV. A text from a number that is not on the roster is never recorded, so a customer's message can never become a delivery. ### Can I import my existing customers? Yes. Customers → Import accepts a spreadsheet (CSV or Excel), matches columns, dedupes by email and phone, and reports every row it skipped and why. ### How long does setup take? A workspace is created the moment you sign up. Importing customers, adding your technicians and connecting a mailbox is typically an afternoon; a phone number and Stripe are a few clicks each. ### I already have a website. Do I have to use yours? No. Keep your site and add Unqio's signup and quote forms to it. Link to them, send the embed code to whoever looks after your site (Unqio writes that email for you), or ask us to install it. It works on Wix, Squarespace, WordPress, GoDaddy and Shopify. Want to keep your own quote tool too? Connect your email, and each submission it sends you lands in Sales as a new lead with a reply ready. ### Does Unqio integrate with QuickBooks? Yes, QuickBooks Online: invoices pushed as they are sent, payments pulled back, sales commission and technician pay written as checks, and profit-and-loss and cash on the Financials page. ### Where is Unqio based? Unqio is a US company; we sell nationwide and work remotely. ### Is my data mine? Yes. Every workspace lives in its own isolated database schema. Your customers, invoices and notes are yours to export at any time; Unqio does not sell data or train models on it. ## Compared with alternatives Columns: Unqio | Sweep&Go | Time To Pet | DoTimely. Competitor pricing checked October 21, 2026; features October 21, 2026. "Not published" means the vendor does not list it, not that it does not exist. - What the price is tied to: Unqio: A flat price on either plan; Sweep&Go: Every active staff member; Time To Pet: Every active staff member; DoTimely: Each additional staff member on Pro - Published price: Unqio: Standard $99/mo · Professional $199/mo, both flat; Sweep&Go: $15–$99 per active staff member/mo across three tiers; Time To Pet: Team: $40/mo + $16 per staff member; DoTimely: Free tier; Pro from $15/mo + $10 per additional staff member - Field technicians cost a seat: Unqio: No. Technicians use a link on their phone; Sweep&Go: Yes; Time To Pet: Yes; DoTimely: Yes - Office logins cost extra: Unqio: No, unlimited; Sweep&Go: Yes, every staff member is billed; Time To Pet: Yes, admins always count as active; DoTimely: Yes, $10 for each additional staff member on Pro - A voicemail, text or email becomes a case with an action plan to approve: Unqio: yes (both plans: skip, pause, technician notes, card link, reply or task, sent only when you approve); Sweep&Go: not published; Time To Pet: not published; DoTimely: not published - Route optimization: Unqio: yes (single day or the whole week); Sweep&Go: yes (up to 100 stops); Time To Pet: not published; DoTimely: "Smart routing" listed on Pro - Review requests after a visit: Unqio: yes (Professional); Sweep&Go: "Reviews automation" listed among API integrations; Time To Pet: not published; DoTimely: not published - AI-drafted replies to new Google reviews: Unqio: yes (Professional); Sweep&Go: not published; Time To Pet: not published; DoTimely: not published - Commercial pipeline + deal board: Unqio: yes (Professional); Sweep&Go: not published; Time To Pet: not published; DoTimely: not published - Proposal generator: Unqio: yes (Professional) (PDF + public link); Sweep&Go: Cleanup estimates on their signup form, priced by ZIP code; Time To Pet: Their published method: generate an invoice, download the PDF, rename it; DoTimely: not published - Multi-step email sequences: Unqio: yes (Professional) (email, call and SMS steps); Sweep&Go: No sequences published; the API syncs with tools such as Mailchimp and Zapier; Time To Pet: One-off blasts and service reminders; sequences run through Zapier into an outside tool; DoTimely: Transactional templates, plus a Mailchimp integration for campaigns - Sales commission on won contracts: Unqio: yes (Professional) (year 1 + year 2, with a holdback); Sweep&Go: Staff commission on additional services, in payroll; Time To Pet: Staff paid a percentage or a flat rate per service; DoTimely: Percentage or fixed payout per appointment - Supply stock: what's left, and who took it: Unqio: yes; Sweep&Go: Add-ons like bags logged as cross-sells on visits; Time To Pet: not published; DoTimely: not published - Time clock and technician pay weeks: Unqio: yes (portal or by text; QuickBooks checks); Sweep&Go: Payroll calc, no tax withholding; Time To Pet: Listed, no detail published; DoTimely: Staff pay stubs - API, MCP server and webhooks: Unqio: yes (Professional); Sweep&Go: Open API; read-only MCP connector on POOfessional; Time To Pet: not published; DoTimely: not published - In-app AI assistant: Unqio: yes (Unqio Assistant add-on for either plan, on the desktop and your phone: 60 days free, then flat per workspace; reads your data and confirms before it writes. Without the add-on, 25 questions a month on the desktop only. Approving cases from your phone is in every plan); Sweep&Go: not published; Time To Pet: not published; DoTimely: not published ## Docs ### Getting started with Unqio From a fresh workspace to the first routed day. 1. Settings → Profile: company name and timezone. They appear on every text, invoice and page, and the timezone decides business hours and 'today'. 2. Customers → Residential → Import your spreadsheet, or add customers one at a time. An active customer with a frequency (weekly, twice weekly, three times weekly, every other week, monthly, one time) gets a service plan automatically. 3. Open a plan and pick its preferred days, one per visit in the week. Visits are forecast three ahead. 4. Field ops → Technicians: add your technicians. Each gets a personal portal link; text it to them once texting is connected. 5. Field ops → Route planner: pick a day or Build Mon–Sun, then Publish. Each technician sees their route at their link. 6. Settings → Email and Settings → Phone connect a mailbox and a number so invoices, campaigns and texts can send. ### Cases Every request, by voicemail, text or email, becomes a case with an action plan ready for you to approve. A case opens when a customer leaves a voicemail on your business line, texts your business number or emails your connected mailbox asking for something, when the Unqio Assistant takes a message on a call, or when someone in the office adds one by hand. Thanks and acknowledgements ("ok", "thank you!", a thumbs-up) open nothing; they stay on the customer's timeline. Unqio transcribes the voicemail, matches the caller's number to their account and writes up what should happen. A case's action plan can include six kinds of step, alone or together: skip a visit, pause service for a date range, update the technician notes (a new gate code, a dog to keep inside), send a secure link to update the card on file, reply by text or email in your voice, or create a task for someone in the office. The customer's address, plan and next visits sit beside the recommendation so you can check it. Approve does every step in one tap: the visit comes off the route, the reply goes out from your business number or mailbox, and the case closes. Edit the wording or untick a step first if you'd do it differently, or close the case and handle it yourself. Nothing reaches a customer until someone approves it. When the number or email isn't recognized, Unqio sorts the message first. Someone asking about service or a price becomes a new lead under Sales → Leads, and their case has a reply ready, usually with your signup link; approving it adds them as a pending customer, ready for a service plan, and sends it. Sales pitches, scams, robocalls and automated mail are marked as spam: no case and no alert, and later messages from them stay quiet. Anyone else gets a case that asks who they are, so you can link them to a customer. New lead, Spam and Not spam on the case change the sort with one click, and Cases → Spam lists everything filtered out. Open cases show on the dashboard under Case management and under Customers → Cases. Each new case reaches your phone as an Unqio notification once you add Unqio to your Home Screen and turn notifications on (Settings → Security); one tap opens it, ready to approve. If nobody has notifications on, it goes as a text to your alert number, or by email. Every approved step is logged on the customer's timeline with who approved it. Cases are included in both plans. ### How visits are scheduled Plans, frequencies, preferred days, pauses and the forecast. Every customer has a service plan: a frequency, up to one preferred weekday per visit in the week, an optional start date and the lines that price a visit. Unqio keeps three upcoming visits forecast per active plan. Weekly plans repeat on the preferred day; twice- and three-times-weekly plans with days picked land on exactly those weekdays every week (Mon + Thu; Mon/Wed/Fri); without picked days they space 3–4 or 2–2–3 days apart. A pause is a date range on the customer (a vacation, a hold). Visits inside the window are skipped and the schedule resumes after it; leaving the end blank pauses until further notice. The office can add a one-off visit on any date from the route planner. Completing a visit, from the technician's link or the office, makes it billable. ### Route planning One day or a whole week, one truck or several. The planner shows Monday to Sunday with each day's visits, routes and completed stops. Optimize this day orders one technician's stops by distance from their depot for that weekday; ticking several technicians splits the day by area (Professional). Build Mon–Sun does the same for every day of the week that has visits; days already published are left alone unless you force a rebuild. Publish the week flips every draft live. Distances are straight-line unless an OSRM server URL is set under Settings → Routing, in which case they are road distances. Customers can receive a reminder the evening before, an on-my-way text and an all-done text with the visit photo (opt-in per workspace, inside business hours only). Technicians start a clock when they arrive and can add a photo and a note when they tap Complete, and Settings → Routing can require either one. ### Invoicing and payments Invoices from visits, cards on file, autopay, QuickBooks. Invoices are built from completed, unbilled visits on a customer's or community's page and emailed as a PDF on your letterhead from your company name. Statuses: draft, sent, paid, overdue, void. Money is stored in integer cents. Residential customers can be billed monthly in advance, monthly in arrears or per visit, and Unqio can create and send those invoices on its own. The Billing article explains each mode. With Stripe connected (Settings → Payments), each customer gets a card-on-file link and a portal. Autopay charges the card on file within the hour of an invoice being sent and retries a failed card three times over a week. The customer can update their card from their portal at any time. QuickBooks Online (Settings → QuickBooks) receives sent invoices and returns payments; commission and technician pay can be written as checks. ### How billing works The three billing modes, the monthly run, credits and autopay. A service plan is priced per visit. How the customer is billed for those visits is a separate choice. You make it once for the whole workspace under Settings → Invoices → Billing, and you can set a different mode for one customer on that customer's Invoices tab. Monthly in advance is the default. On the billing day (the 1st, unless you change it) each customer gets one invoice for the month ahead: the per-visit price multiplied by the number of visits in an average month. A customer who starts part-way through a month is billed the next morning for only the visits left in that month. If a visit they already paid for is skipped, or falls inside a pause, it comes off their next invoice as a credit. An invoice never goes below zero. Monthly in arrears sends one invoice at the start of the month for the visits completed the month before, with a line for each visit. Per visit sends an invoice when each visit is marked done. Billing once a month keeps card fees down. Every card charge carries a fixed fee on top of the percentage, so one charge a month costs less in fees than four small ones. Automatic billing is off until you turn it on. Before you do, the Billing panel shows the next run: every customer who would be billed, the amount, and the reason for anyone who would be left out. The run happens in the morning in your timezone. You can also run a month's billing yourself with one button. A customer is never billed twice for the same month. To undo an invoice, void it. Each invoice is emailed as a PDF from your mailbox with the customer's link to pay or save a card. With Stripe connected and autopay on, autopay charges the card on file and retries a failed card three times. A customer with no card on file gets the invoice and can pay from it. ### Review requests and Google replies Asking politely, catching complaints, replying in your voice. After a completed visit a sampled share of customers is asked for a rating by text or email, capped per day, never twice inside the cooldown, only inside business hours. Five stars go to your Google review link; one to four stars open a private feedback box first and the office is notified. With Google Business Profile connected, new reviews are pulled in and a reply is drafted for approval. Auto-post is off by default; on, a draft posts itself after 16 hours and only for reviews under 14 days old. ### Texting and consent Who Unqio texts, how they opted in, and how they stop. Unqio texts customers on behalf of the business they hired. Every message names that business and how to stop; STOP is honored immediately on every number, START re-subscribes, HELP returns the business name and a way to reach it. Customers opt in at unqio.app/optin, on the business's online signup form, or by telling the office, and the consent is recorded with the exact words they agreed to. A number that has not opted in is sent one invitation and nothing further until it replies START. Technicians are opted in by their employer when their number is added, and business users opt in to the Unqio assistant inside their account. That step is shown at unqio.app/optin/team. Both plans include a phone number and 1,500 texts a month. More are bought in blocks of 1,000 under Settings, and bought texts never expire. When the month's texts run out, bulk texts wait; a customer's own receipt or reminder still goes out. - Text message opt-in for customers: https://unqio.app/optin - Text message opt-in for technicians and business users: https://unqio.app/optin/team ### API, MCP and webhooks For assistants and scripts that work your records. Settings → Agents & API mints keys (shown once, hashed at rest). The REST API at /api/v1 covers properties, companies, people, customers, deals, activities, tasks, invoices, campaigns and cases; /api/v1/agent-ops is a JSON-RPC over the same operations, and /api/mcp serves them to Claude Desktop, Claude Code and other MCP clients. Every operation and its inputs: unqio.app/docs/api. Outbound webhooks are signed with a per-endpoint secret (X-Unqio-Signature over timestamp.body), retried on a 1m/5m/30m/2h/12h/24h schedule, and logged per delivery. ## Changelog - 2026-10-20, Automatic invoicing for communities: On a community's Invoices tab, choose how it is billed each month: a flat monthly fee on the 1st for the month ahead, or the work orders actually completed, billed on the last day of the month. Email each invoice to the property manager (or any address) as soon as it is made, or keep it as a draft to review and send. In the last days of the month the dashboard lists work orders still open for communities billed on completed work, with one-click Mark done or Skip, so nothing is left off the invoice. - 2026-10-20, A playbook for cases, and every message in one place: Settings → Cases → Playbook: for each kind of request (skip, pause, schedule change, billing, complaint, cancel, new service, question), choose which steps the action plan always or never takes, whether the reply is written for you, filled in from your template, or not sent, and how urgent it is. The playbook is enforced on every write-up, and every case still waits for you to approve it. Settings → Messages lists every message a customer can get from you, with a preview and a link to edit it. - 2026-10-21, Phone assistant: buy more minutes, and instructions written for you: The Unqio Assistant still includes 300 phone minutes a month. Past that, buy more under Settings → Phone: $20 per 100 minutes, used after the included ones, and they don't expire. When both run out, the answering menu and voicemail take new calls and you get one email. The minutes box that could only lower the limit is gone. Write the instructions for me: answer four questions (HOAs and businesses, same-day visits, who takes messages, what never to promise) and the assistant drafts its standing instructions from them plus your towns, hours and house rules. Callers don't hear the draft until you click Use this draft. - 2026-10-21, Settings: one Website tab for everything residential: Settings → Website now holds the site, the residential prices, the online signup (who can sign up, the ZIPs you serve, the card, the welcome email) and the forms and leads, as four sections. The Pricing and Website forms tabs are gone; their old links open the right section. Commercial pricing stays with Proposals. - 2026-10-21, Low stock, with a Buy more link: When a supply's count drops to its warn-at line, you get one card on the Assistant page (and an Unqio notification) with a Buy more link, Ordered and Dismiss. The link is the item's own reorder URL, or the supplier page you set under Inventory → Where you buy supplies. A count back above the line clears it, so the next time it runs low you hear again. - 2026-10-20, One-off tasks: Tell the assistant "remind me Thursday to renew the registration" or "have Sam wash the truck Friday" and it goes on the Tasks list and the dashboard like any other task, and into the technician's link when it's theirs. If it's still open the morning it's due, whoever asked gets an Unqio notification. Nothing goes to Telegram. Tasks: add a one-off task for a day by hand, with an assignee and notes. - 2026-10-20, A playbook for cases, and every message in one place: Settings → Cases → Playbook: for each kind of request (skip, pause, schedule change, billing, complaint, cancel, new service, question), choose which steps the action plan always or never takes, whether the reply is written for you, filled in from your template, or not sent, and how urgent it is. The playbook is enforced on every write-up, and every case still waits for you to approve it. Settings → Messages lists every message a customer can get from you, with a preview and a link to edit it. Promo codes go to leads by email only. Texts from Unqio are account and service messages, never promotions. - 2026-10-20, The week builds itself: Settings → Routing: Build the week automatically. Pick a day and time (say Friday at 4 PM) and Unqio routes the coming week for whoever works each day, publishes it, and sends you a summary. A customer's time window is now a rule the route follows, not a note: mornings-only stops land in the morning, afternoons-only in the afternoon. A visit that gets skipped or paused comes off its route on its own, and a new signup, make-up or first cleanup is fitted onto the day's route. The route planner lists every visit this week that still needs a route, by day, right under Publish the week. - 2026-10-19, Contracts with e-signature: Sales → Contracts: upload any PDF (a service agreement, a gate or dog waiver, a technician agreement), drag signature, initials, date, name, text and checkbox fields onto it, and send it for signature. Several signers sign in order, each on their own link, on a phone or a computer. Draw or type a signature once and it fills every spot. When the last person signs, everyone gets the signed PDF with a certificate of completion and the full audit trail, and it is filed on the customer or community. Standard sends 5 contracts a month; Professional is unlimited. - 2026-10-19, Contracts to sign, and a fuller welcome email: Contracts: upload any PDF, place signature, initials, date, name, text and checkbox fields, and send it. Signers sign in order, each on their own link, with no account. The signed PDF comes back with a certificate of completion and an audit trail, emailed to everyone and filed on the record. Standard includes 5 a month; Professional is unlimited. The default welcome email for a new customer now names their regular service day, explains the three texts around each visit, and gives your number to call or text. A welcome email you have already edited stays as you wrote it. - 2026-10-19, Your own rules for cases: Settings → Cases: house rules, in plain sentences, that every case write-up follows (for example "Never promise a same-day visit"). Choose how replies sign off; blank uses your business name. Saved replies: up to 12, offered beside the reply box on every case, and the assistant reuses their wording when one fits. Nothing sends until you approve. - 2026-10-16, New leads and spam sorted for you: A text, voicemail, phone message or email from a number or address you don't know is sorted automatically: a new lead, spam, or someone to identify. A new lead lands in Sales → Leads with a case and a reply ready to approve, usually with your signup link. Approving adds them as a pending customer, ready for a service plan, and sends it. Spam opens no case and sends no alert, and later messages from the same sender stay quiet. Cases → Spam lists them, with Not spam to undo. On any case from someone you don't know: New lead, Spam, or link them to a customer. - 2026-10-13, Unqio on your phone: Add Unqio to your phone's Home Screen and turn on notifications under Settings → Security. New cases and reminders arrive as Unqio notifications on every plan, and a tap opens the case. If nobody has notifications on, a new case still goes by text to your alert number, or by email. - 2026-10-13, Texts and emails become cases: On either plan, new cases reach your phone, with or without the Unqio Assistant add-on. Without the add-on, the desktop chat answers 25 questions a month (answers only; changes are an add-on feature). A text to your business number or an email to your connected mailbox that asks for something opens a case with an action plan ready to approve, the same as a voicemail. Thanks and thumbs-ups open nothing. Emails from residential customers are now matched by address and filed on their timeline. - 2026-10-12, The assistant in plain words; LinkedIn in the social calendar: Ask or tell the assistant anything in plain words, and anything that reaches a customer comes back as a card with Approve, Edit and Cancel (Unqio Assistant add-on). A new self-serve customer arrives as a card with a personal hello ready to approve; an unfinished online signup arrives with the follow-up email ready. One-off reminders, with Done and Snooze. "Text everyone on the route we're running late" texts each customer by first name and moves the route's start. Social calendar: LinkedIn as a channel you post by hand, with its own wording and a Mark posted button so the calendar keeps the record. The welcome email a homeowner gets after signing up online is now a template you can edit under Settings → Pricing, and it names the first visit date. - 2026-10-09, Cases in both plans, arrival windows: Cases are included in Standard as well as Professional. The night-before text gives a two-hour arrival window worked out from the route plan. When a stop is skipped, the next customer gets their on-my-way text right away. - 2026-10-08, Signup, technicians, proposals and the dashboard: Signup: a preferred first visit date up to three weeks out, the area to clean, cleaning notes, promo codes and a Schedule your first clean now button. The first cleanup is priced by how long since the yard was last cleaned, with four prices under Settings → Pricing. Promo codes: a discount on every visit for a set number of months, or on the first cleanup; send one to leads by email or text. Technician link: each stop's planned start, a running clock from Start, a photo of the finished yard, Complete, and Restart for a stop started by mistake. Proposal maker: the PDF redraws beside the form as you edit. Dashboard: Tasks due today, Collections, and the three newest cases and leads. Mailboxes: Sign in with Google or Microsoft, or a guided app-password route. Live map: thicker route lines in colors the map never uses. New logo: a lime U app icon and a wordmark drawn from the same shapes. - 2026-10-05, Cases, two-way texting, texts included: Cases: every voicemail becomes a case with an action plan ready to approve (skip, pause, card link, reply or task), approved in one tap from the dashboard or your phone. Two-way texting: customers' texts land on their record with an alert, and you reply from their page. Texts from new numbers wait under Customers → Texts. Both plans include a phone number and 1,500 texts a month; more are bought in blocks of 1,000 and never expire. Live map of today's routes, following the roads. - 2026-09-15, Week planner, three-times-weekly service, pauses, sample data: Route planner shows Monday–Sunday; Build Mon–Sun and Publish the week. Three times weekly frequency; twice- and three-times-weekly plans pick their weekdays. Pause service for a date range instead of an on/off switch. Schedule a one-off visit by hand. Add / remove sample data in any workspace. - 2026-09-15, Platform: signup, plans, operators, demo: Self-serve signup with 14-day (no card) and 44-day (card) trials. Standard and Professional plans with feature gating. Live demo workspace rebuilt nightly. Operators switcher for the platform owner. - 2026-09-30, New mark: Unqio has a new logo: the lime square is the dot on the i, the app icon and the favicon. - 2026-09-30, The assistant becomes an add-on: Unqio Assistant on either plan: free for the first 60 days, then a flat monthly price per workspace, unlimited users. Settings → Plan shows where it stands and turns it on or off in one click. Professional's commercial tools are named: the Commercial Sales Accelerator. - 2026-09-15, Agent layer: REST API with per-workspace keys, agent-ops JSON-RPC, MCP server. Signed outbound webhooks with retries. In-app assistant (Claude Opus 5) that confirms before it writes. - 2026-09-14, Reputation: Review requests after visits with a soft gate. Google Business Profile sync and AI-drafted replies. - 2026-09-14, Messaging, phone, field ops, money: Twilio number provisioning, IVR, voicemail inbox, SMS budget. Route optimization, technician portal, time clock, pay weeks, inventory. Invoices, Stripe autopay, customer portal, QuickBooks, commission, financials. - 2026-09-14, Foundation, contacts, sales, customers: Multi-tenant workspaces, autosave forms, imports, global search. Pipeline, proposals, campaigns with mailbox sync. Residential and commercial customers, service plans, forecast.